Privacy Policy

What to include in the Privacy Policy

This Privacy Policy explains how Bello Atletica collects, uses, stores, and protects your personal information when you visit or purchase from www.belloathletica.com.

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We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

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1. Who We Are

The company responsible for your personal data is:

Bello Athletica
belloathletica@gmail.com

If you have any questions about this Privacy Policy or how we use your information, please contact us at through the Email address provide above.

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2. Information We Collect

We may collect the following types of information:

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Information you provide to us

When you create an account, place an order, contact us, or otherwise interact with our Website, we may collect:

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• Your name

• Billing and delivery address

• Email address

• Telephone number

• Account login details

• Order and purchase history

• Information you provide when contacting customer support

• Marketing preferences

• Any other information you voluntarily provide to us to help with your order

Payment information

Payments may be processed by third-party payment providers such as PayPal. Depending on the payment method you use, we may receive limited payment-related information, such as the payment status, transaction reference, or the last four digits of a card.

We generally do not store complete payment card numbers or security codes on our own systems.

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Information collected automatically

When you use our Website, we may automatically collect information such as:

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• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location

• Pages you visit on our website

• Products you view or purchase

• Referring websites

• Website usage and interaction data

We may collect this information using cookies and similar technologies. Please see our Cookie Policy for more information.

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3. How We Use Your Information

We may use your personal information to:

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• Process and fulfil your orders

• Take and process payments

• Deliver products to you

• Manage returns, exchanges and refunds

• Provide customer support

• Manage your account

• Communicate with you about your orders

• Send service-related communications i/e Newsletters

• Improve our Website, products, and services

• Detect and prevent fraud, abuse, and security incidents

• Maintain the security of our Website

• Comply with legal and regulatory obligations

• Send marketing communications where we are legally permitted to do so

• Understand customer preferences and analyse Website performance

We will only use your personal data where we have a lawful basis for doing so.

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4. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases:

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Contract: We need certain information to process and fulfil your order or provide services you have requested.

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Legal obligation: We may process information where necessary to comply with legal or regulatory requirements.

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Legitimate interests: We may use information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

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Consent: Where required, we will ask for your consent before processing your information, such as for certain marketing communications or non-essential cookies.

You can withdraw consent at any time where processing is based on consent.

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5. Marketing Communications

If you have consented to receive marketing communications, we may send you information about:

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• New products and collections

• Special offers and promotions

• Discounts

• Sales

• Brand news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the relevant email or contacting us.

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6. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to provide functionality, remember preferences, understand how visitors use our Website, and, where permitted, support advertising and marketing.

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Cookies may include:

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• Essential cookies, which are necessary for the Website to operate

• Analytics cookies, which help us understand Website usage

• Preference cookies, which remember your settings

• Marketing cookies, which may be used to provide relevant advertising

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You can manage your cookie preferences through our cookie banner or your browser settings.

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7. Who We Share Your Information With

We may share minimal personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

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• Payment processors

• Delivery and courier companies

• Customer service platforms

• Email and marketing service providers

• Fraud prevention and security providers

• Government authorities or law enforcement where legally required

We require service providers who process personal data on our behalf to handle it appropriately and, where required, under a suitable data processing agreement.

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We do not sell your personal information.

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8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

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Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection, such as using adequacy regulations or approved contractual safeguards where required.

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9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

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For example, we may retain:

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• Order and transaction information for accounting, tax, and legal purposes

• Customer service correspondence for as long as reasonably necessary to resolve issues and maintain appropriate records

• Account information while your account remains active

• Marketing information until you unsubscribe or withdraw your consent, where applicable

Different types of information may be retained for different periods depending on our legal obligations and legitimate business needs.

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10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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You should also take reasonable steps to protect your account information, including keeping your password confidential.

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11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

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• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing

• Request transfer of certain information to you or another organisation

• Withdraw consent where processing is based on consent

• Object to direct marketing at any time

You also have the right to complain to the relevant data protection authority if you believe your personal information has been handled unlawfully.

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If you are in the UK, you can contact the Information Commissioner's Office (ICO).

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12. Children's Privacy

Our Website is not intended for children, and we do not knowingly collect personal information from children where doing so would be unlawful.

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If you believe that a child has provided us with personal information, please contact us immediately so that we can investigate and take appropriate action.

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13. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

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We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or legal requirements.

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15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Bello Athletica
Email: belloathletica@gmail.com
Website: www.belloathletica.com

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We will consider and respond to privacy requests in accordance with applicable data protection laws.