Shipping Policy
At Bello Athletica, we want your order to arrive safely and as quickly as possible. Every order is carefully packed before being handed out for delivery.
Processing Your Order
Orders are usually processed within 1–3 business days after payment has been received.
During product launches, sales, holidays or particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we'll contact you using the details provided at checkout.
Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information where available.
UK Delivery
Standard Delivery: 2–4 business days
Delivery times are estimates and begin once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping costs are calculated and displayed at checkout.
International Shipping
Bello Athletica ships internationally.
International delivery times vary depending on the destination.
Please note that international customers may be responsible for customs duties, import taxes or other charges imposed by their country's customs authority. These charges are outside of Bello Athletica's control and are not included in your order total unless explicitly stated at checkout.
Packaging
All packaging is crafted for the safe delivery of your underwear and swimwear.
Packaging is designed to be sealproof and waterproof so that your order arrives as expected.
Please note, for hygienic purposes any opened and tried on garments are not eligible for returns, exchanges or refunds. Make sure to check out our Refund Policy by clicking the link.
Tracking Your Order
Where tracking is available, your tracking number will be sent to you by email once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
If your tracking hasn't updated for several days, please contact us and we'll be happy to look into it.
Delivery Issues
Please make sure your delivery address is correct before completing your order. Bello Athletica cannot be responsible for delays or additional costs caused by an incorrect or incomplete address supplied at checkout.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received so that we can investigate with the delivery provider.
If your order appears to have been lost in transit, please contact us. We'll work with the delivery provider to locate your parcel or determine the appropriate next steps.
Undelivered or Returned Parcels
If a parcel is returned to us because it was refused, the address was incorrect, or delivery could not be completed, we will contact you to arrange redelivery.
Additional postage charges may apply where the original delivery failed because of an incorrect address or failure to accept the parcel.
Questions About Your Order?
If you have any questions about your delivery, please contact us at:
belloathetica@gmail.com or through our Contact Us page.
Please include your order number so we can help you as quickly as possible.