Refund & Exchanges
Refund Policy
We want you to be completely satisfied with your underwear or swimwear purchase. If you need to return or exchange an item, please review the following policy.
Returns
We accept returns within 14 days of delivery, provided the product is unopened, unused, and in its original packaging.
Due to the hygienic nature of our underwear and swimwear, we cannot accept returns of items that have been opened, worn, used, or tried on. Items must remain in their original condition and must not have been washed or altered in any way.
For hygiene and safety reasons, any underwear or swimwear that has been opened or worn will not be eligible for a refund or exchange.
Exchanges
Unopened and unused products may be exchanged for another size and/or colour, subject to availability.
If the requested size and/or colour is unavailable, we may offer an alternative size, colour or style, or issue a refund instead.
If you require a different size, please contact our support team before sending your item back so we can confirm availability and provide the appropriate return instructions.
Refunds
Once your returned item has been received and inspected, we will confirm whether it meets the requirements of our returns policy.
Approved refunds will be issued to the original payment method used to place the order. Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.
The original shipping cost is generally non-refundable, unless the item received was faulty or incorrect.
Faulty or Incorrect Items
If your underwear or swimwear order arrives faulty, damaged, or incorrect, please contact our support team as soon as possible, providing your order number and photographs of the issue where appropriate.
We will assess the issue and, where applicable, arrange a replacement, exchange, or refund. We will cover reasonable return shipping costs for items that are confirmed to be faulty or incorrectly supplied.
Return Shipping
Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost or damaged while in transit.
How to Request a Return
To arrange a return or exchange, please contact our support team here with your order number and details of the item you wish to return.
Please do not send an item back without contacting us first, as this may delay the processing of your return.
Please note: This policy does not affect your statutory rights. Where applicable, your rights under consumer protection laws remain unaffected.